Shipping Policy
At Spinnyluck, we want your unboxing experience to be as joyful as the pieces themselves. Spin Your Luck, Light Up Your Soul. To bring you the best craftsmanship and unique designs, our orders are shipped directly from our international fulfillment center.
1. Order Processing Times
Processing time is the time it takes to prepare your order before it is handed to the carrier. Please note that "Processing" and "Shipping" are two different timeframes.
- Standard Items (Kinetic Jewelry & Lifestyle Accessories): Typically processed and prepared for shipment within 2-3 business days.
- Custom Pet Fridge Magnets: Because these pieces are uniquely handcrafted using premium stone clay, standard creation takes 10-14 business days. If you selected expedited creation at checkout, processing takes 4-6 business days. Note: We will email you a preview for approval before shipping. Delays in approving your preview will extend the processing time.
- Mixed Orders: If your order contains both ready-to-ship jewelry/accessories and a custom pet magnet, we may split your order into two separate parcels so you do not have to wait for your standard items. You will receive tracking for both.
2. Shipping Destinations & Estimates
While our primary focus is the United States, we are happy to ship our kinetic luck to customers worldwide.
| Destination | Estimated Delivery (After Processing) | Shipping Rate |
|---|---|---|
| United States | 6-10 Business Days | $5.99 (Free over $79) |
| Rest of World | 8-15 Business Days | Calculated at Checkout |
*Delivery times are estimates and may be affected by customs clearance, holidays, or extreme weather conditions.
3. Customs, Duties, and Taxes
Since your order is shipped internationally, it may be subject to import taxes and customs duties once the package reaches your destination country.
- For US Customers: Most orders under $800 are typically exempt from import duties.
- For International Customers: The recipient is the importer of record and is responsible for all import fees. Spinnyluck does not collect these fees at checkout and is not responsible for paying them.
4. Order Tracking
Once your package is shipped, you will receive an email with a tracking number. You can track your package's journey from our international center to your doorstep. Please allow 24-48 hours for the tracking status to update after the initial notification.
5. Address Changes & Delivery Issues
- Accuracy: Please ensure your shipping address is accurate at checkout. We cannot change the address once the order has been processed or shipped.
- Lost Packages: Spinnyluck is not responsible for packages that are lost or undelivered due to an incorrect address provided by the customer. If your tracking shows "Delivered" but you haven't received it, please check with neighbors or contact your local postal service.
Need help? Contact us at info@spinnyluck.com.