How can we help you spin your luck today?

Yes, absolutely! Every single piece is meticulously handcrafted by our team. Our signature custom magnets are sculpted using high-quality premium stone clay to ensure unique details.

For the main face, please upload a clear, well-lit photo taken at eye level. Additionally, providing side profiles or full-body photos as auxiliary references is incredibly helpful for our artists to capture your pet's exact likeness!

Rather than a 100% realistic replica, our artists focus on capturing your pet's core features and unique charm in our signature playful and cartoonish style. We aim to create a heartwarming, artistic keepsake that brings a smile to your face, celebrating their spirit with a touch of artistic interpretation.

They are sculpted from premium stone plastic clay, a material known for its smooth finish and lightweight durability. While they are sturdy enough for daily display on your fridge or desk, they are still handmade art pieces. Please handle them with care and avoid dropping them from heights.

Inspired by the traditional Chinese windmill (symbolizing the turning of good luck), we use precision bearing components to seamlessly connect the main body and the kinetic parts. A gentle touch sets them spinning smoothly.

Yes, you can! Please reach out to our team with your ideas. We specialize in crafting kinetic, rotating products from premium stone clay and would love to bring your unique vision to life.

Our rings are designed as adjustable open bands, which are crafted to fit most finger sizes comfortably. This minimalist approach allows you to gently resize the piece for your perfect fit.

Most of our necklaces feature a chain length of approximately 48cm. However, please note that the exact length and style may vary slightly depending on the specific product design and production batch.

We use premium materials to ensure both beauty and durability, primarily 18K gold plating or platinum plating over metal bases. We also feature pieces made from 925 Sterling Silver, accompanied by our signature Stardust Crackle beads—a beautiful, curated blend of natural quartz and artisan-crafted glass.

We value complete transparency in our craftsmanship. To achieve our signature "stardust" aesthetic, we use a deliberate mixed-media approach. Your jewelry may feature a unique combination of naturally crackled quartz stones alongside specially heat-treated, artisan crackled glass beads, making each piece truly one-of-a-kind.

To preserve the finish of your plated and silver pieces, avoid direct contact with water, perfumes, or lotions. We recommend gently wiping the jewelry with a soft cloth after each wear and storing it in a dry, airtight place.

Its lifespan depends on daily care. Keep it dry and away from chemicals. Protect the spinning mechanism from dust, and avoid drops. When not worn, wipe clean and store in a sealed pouch.

Our Wind of Fortune Kinetic Floral Car Diffuser features a universal clip that fits most standard air conditioning vents. (Please check the product photos to ensure compatibility if your car has uniquely shaped vents!)

The Wind of Fortune Kinetic Pinwheel Ornament does not use a clip. Instead, it comes with a secure adhesive base, allowing you to easily paste it onto your dashboard, scooter, or anywhere you want to add a touch of kinetic joy.

Our kinetic phone grip stands feature a strong magnetic design! They attach securely directly to MagSafe-compatible iPhones or any device using a magnetic phone case. For our fully protective phone cases, please select your exact device model from the dropdown menu on the product page.

Just like our jewelry, our lifestyle accessories incorporate smooth spinning mechanisms. Whether it's a 360-degree spinning magnetic phone grip or a car diffuser that catches the AC breeze, these elements are designed to serve as playful tactile rituals to help you release stress throughout the day.

Because the highly custom crafting process begins shortly after your order is placed, cancellations are only accepted within 24 hours. If you need to make modifications (such as changing the reference photo), please contact us within 48 hours.

Delivery times depend on the items you ordered:

• Custom Pet Magnets: Standard creation takes 10-14 business days, or 4-6 business days if expedited at checkout. Once shipped, delivery typically takes under 10 business days.

• Kinetic Jewelry & Lifestyle Accessories: These items process much faster! You can expect your phone cases, car accessories, and jewelry to arrive within 14 business days.

To ensure each piece arrives in perfect condition, we may either combine your items into one package or ship them in separate parcels. You will receive tracking information for every shipment sent.

No worries! If your country isn’t included at checkout, just reach out to our team, and we'll do our absolute best to arrange a custom shipping solution for you.

• Custom Pet Magnets: We will always email you a preview of your custom piece for your approval before shipping. Due to this highly personalized process, we do not accept returns or exchanges unless the item arrives damaged or defective.

• Kinetic Jewelry: Returns are accepted within 30 days of delivery if unworn and in the original packaging. You may exchange an item for a different color of the same product, but exchanges for a different style are not permitted.

• Lifestyle Accessories: Phone cases, car ornaments, and other lifestyle items can be returned within 30 days of delivery, provided they are unused and in their original packaging.