Return & Refund Policy
At spinnyluck, we want every piece to bring you joy. Spin Your Luck, Light Up Your Soul. If you are not entirely satisfied with your purchase, we are here to help.
1. Return Window
We accept returns or exchange requests within 30 days of the delivery date.
2. General Eligibility
To be eligible for a return or exchange, your item must be unused, in the same condition that you received it, and in its original packaging.
- Sets or Starter Sets: For Sets or Starter Set returns, the entire set must be returned as a whole for hassle-free returns. We cannot accept partial returns for items purchased as part of a kit.
- Kinetic & Crystal Jewelry: Must be unworn, undamaged, and show no signs of use.
- Paper-Based Scent Tablets: Must remain sealed in their original packaging. For hygiene and quality reasons, opened scent pieces cannot be returned or exchanged.
3. Non-Returnable Items (Customized Products)
Because our Custom Pet Fridge Magnets are uniquely personalized just for you and your pets, they are strictly non-returnable, non-exchangeable, and non-refundable, unless they arrive damaged or defective upon delivery.
4. Important Note on Crystal Jewelry
Please note that our white crystals featuring "stardust" crack textures are crafted from natural or lab-created stones. These internal crack effects are man-made and a deliberate part of the design process to create a unique aesthetic. As such, these textures do not constitute a defect or damage.
5. Exchanges (Specific to Jewelry)
We only replace jewelry items if they are defective, damaged, or if you wish to exchange for a different color of the same item.
- Different Colors: If you need to swap for a different color, please follow the link in Section 6 to initiate your request and check stock availability. For non-defective color swaps, the customer is responsible for the return shipping costs.
- Different Styles: We do not offer direct exchanges for different jewelry styles. If you would like a completely different piece, please return your original item for a refund and place a new order.
6. How to Start a Request & Defective Items
To initiate a return or exchange, please visit our online return portal here:
Go to spinnyluck Return Center
If you have any questions during the process, you may also reach us at info@spinnyluck.com.
- Return/exchange broken or defective item(s): You must attach a picture that clearly shows the broken/defective items and describe the issue(s) with your item through the return portal or email. Please let us know if you cannot send a picture and we’ll be happy to help.
*Items sent back to us without first requesting a return through the portal will not be accepted.
7. Refunds & Fees
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 3-5 business days.
- Taxes, Duties & Original Shipping: Please note that for all countries, original shipping costs, taxes, and duties are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your total refund.
- International Return Shipping: For orders shipped outside of the United States, customers are strictly responsible for paying all return shipping costs.